Overall Purpose of The Job The Operations Director carries full operational accountability for Oceanic’s merchant fleet business and all associated service lines. The Operations Director is expected to play an active peer-challenge role across Cruise, Offshore, and Defence segments on operational standards, workflow, and digitalisation — as the custodian of how Oceanic operates as a whole. The Operations Director is the operational and organisational counterpart to the Managing Director of Oceanic This is a genuine number two with full accountability for the performance of a ~250-person global operation delivering catering, medical and marine services, crew wellbeing, and training to the merchant fleet. The Operations Director industrialises the workflow, accelerates the digitalisation agenda, builds the management layer, and liberates the MANAGING DIRECTOR to focus on customers, organic growth, and product development. Key Responsibilities And Tasks Operational Excellence and Day-to-Day Performance Own end-to-end delivery performance across all merchant fleet service lines: catering, medical and marine services, wellbeing, and training Build and maintain real-time operational visibility across fleet, region, service line, and cost — replacing reporting that currently lives in people’s heads or spreadsheets Manage global supplier and provider relationships and network resilience, including contingency planning for disruption in challenging ports and markets Act as the operational escalation point, freeing the Managing Director from day-to-day issue resolution across all service lines Workflow Assessment and Industrialisation Conduct a structured assessment of end-to-end workflows across victualling, procurement, Catering Officer operations, and the adjacent service lines — mapping current state, identifying friction, and prioritising intervention Design and implement standardised, scalable processes that reduce manual effort and error without sacrificing the flexibi