Emergency Contact New mobile app offers seafarers offline access to ISWAN's 24-hour support and resources Home Latest updates News New mobile app offers seafarers offline access to ISWAN's 24-hour support and resources 30 Jun 2021 Download Sign up for alerts 30 June 2021 - The Shipowners’ Club, the leading mutual P&I insurer in the smaller and specialist vessel sector and the International Seafarers’ Welfare and Assistance Network (ISWAN) have joined forces to launch a new app, ISWAN for Seafarers . Seafarers can now download the free mobile app which can be used offline to access help, information and support around the clock. Many seafarers often experience issues with internet connectivity at sea and expensive data packs can present a challenge for those on board. In addition, seafarers might not always know where to seek help or support if they are struggling or have a problem. ISWAN for Seafarers is a native app meaning it does not require an internet connection after the initial download (which has been minimised as much as possible to save on storage space). The app does not use data when open and seafarers can access support and resources at any time while at sea or ashore.   ISWAN for Seafarers provides seafarers with instant access to ISWAN’s free, confidential, international helplines SeafarerHelp (for all seafarers and their families) and Yacht Crew Help (for professional yacht crew) via different channels including telephone (with a call-back option), e-mail and Live Chat. Both helplines are available 24 hours a day, 365 days a year, and ISWAN’s helpline officers speak several different languages including Filipino, Hindi and Russian. Whether a seafarer has a problem on board, a request for general information or simply needs to talk to someone after a tough day, they can do so at the touch of a button via the app. The new app also provides a wealth of useful information and resources specifically for seafarers, including ISWAN’s Good Mental He