信德海事网-专业海事信息咨询服务平台 登录 | 注册 [ 设为首页 ] [ 加入收藏 ] 中文版 ENGLISH WeChat Mobile --> --> ENGLISH   >   PEOPLE --> Exclusive Interview with Roland Schwarz on How Accelleron Builds Service Certainty for Shipping 2026-01-30 14:23 By： xinde marine news 分享： --> --> --> 评论 --> --> For shipowners, service is judged by one single standard: can it be planned and done fast, without disrupting the vessel’s schedule? At Marintec China 2025 in Shanghai, Xinde Marine News sat down with Roland Schwarz, Division President Service at Accelleron, to discuss how the company tries to make turbocharger service more predictable in real operations. Schwarz leads Accelleron’s global service business, covering service sales, operations, and the development of new service offerings. How Do You Build Service That Owners Can Rely On?   Xinde Marine News: To start, could you introduce Accelleron’s global service network and how your service setup is structured in China? Roland Schwarz: Service is a very important business within Accelleron. We operate one of the most extensive international service networks in our industry - with more than 100 service stations in more than 50 countries, we support around 180,000 turbochargers in operation. Customer proximity is key. In service, two things must come together: spare parts availability and service engineers who can execute the job. For spare parts, we operate a central warehouse in Baden, Switzerland, close to our factory. From there we ship globally. We aim to deliver parts to any international airport  within about 48 hours, running 24/7, 365 days, and we consistently achieve around 98% on-time delivery for global shipments. We also have dedicated service teams of around 500 service engineers and 200 service sales experts, because you need both the parts and the people. In China, we have built a strong footprint. Today we operate a network of 14 service stations or service points, mainly along the coast from Dalian and Qin